Welcome back to Akuvo Intelligence.
Peer-benchmarked collections analytics for Metro Credit Union. We watch every metric across the network and surface what's actually moving — so you can ask better questions, faster.
Today's portfolio pulse
Top-of-mind metrics across categories — peer-anchored
Where you're outside peer norm
Browse by collections category
Each category groups related metrics and dashboards
Featured dashboards
Curated views to jump right in
Cross-category portfolio health: outlier signals, peer rank movement, and the metrics most likely to need attention this period.
Filing rates, time-to-filing, and case-creation latency benchmarked against your asset-tier peers.
Outbound dialer effort, RPC rates, and DQ-bucket coverage. Use this to spot waste and right-party gaps.
Promise-to-pay volume, kept/broken rates, and channel attribution to calls vs. other contact types.
How long accounts ride before charge-off, balance at write-off, and agency assignment cadence.
Email + SMS + Virtual Collector reach and engagement, side-by-side. Channel mix optimization for the digital ladder.