ZL
Call · RATE

Bad Number Rate

Calls category metric. Outbound effort and right-party contact.

Current
5.83%
vs prior period+24.0%
z-score-0.07
peer rank6 of 10
Peer scope
Directionality: Lower is better. Z-scores use the modified MAD method against the peer pool.

Peer distribution

You highlighted
P10
3.08%
P25
4.36%
P50
5.79%
P75
7.30%
P90
8.29%

Peer leaderboard

OVERALL
IHMVCUMIDWEST_CENTRAL · $1B–$4B
3.05%
2.
GOAFFCUSOUTHWEST · $500M–$1B
3.08%
3.
BEONPATHSOUTHWEST · $1B–$4B
4.14%
4.
GENISYSCUMIDWEST_CENTRAL · $4B+
5.01%
5.
ITCUSOUTHWEST · $500M–$1B
5.74%
6.
Metro Credit Union (you)NORTHEAST · $1B–$4B
5.83%
7.
NUMERICACUNORTHWEST · $4B+
6.70%
8.
WSECUNORTHWEST · $4B+
7.50%

Where this metric appears

Calls Effectiveness
Outbound dialer effort, RPC rates, and DQ-bucket coverage. Use this to spot waste and right-party gaps.