Dashboard
Calls Effectiveness
Outbound dialer effort, RPC rates, and DQ-bucket coverage. Use this to spot waste and right-party gaps.
Period
Quarterly · 2025Q4
Peer scope
OVERALL
10 clients
Metrics tracked
7
Outlier signals
0
RATERight-Party Contact Rate
24.48%+2.1%
Rank 2 of 10peer pool
RATEBad Number Rate
5.83%+24.0%
Rank 6 of 10peer pool
AVGCalls / DQ Account
4.3+25.3%
Rank 6 of 10peer pool
Drill in
Total Calls
Period-over-period trend with peer benchmark overlay.
Current
13,864
Δ vs prior
-24.1%
Z-score
-0.88
Peer rank
8 / 10
Peer distribution
OVERALL · 10 clients
You highlighted
P25
14,221
P50
17,134
P75
19,095
Leaderboard — Total Calls
Anonymized peer pool — your rank highlighted
GOAFFCUSOUTHWEST · $500M–$1B
2.
LEWISCLARKCUNORTHWEST · $100M–$500M
3.
MOBILITYCUSOUTHWEST · $100M–$500M
4.
IHMVCUMIDWEST_CENTRAL · $1B–$4B
5.
BEONPATHSOUTHWEST · $1B–$4B
6.
NUMERICACUNORTHWEST · $4B+
7.
WSECUNORTHWEST · $4B+
8.
Metro Credit Union (you)NORTHEAST · $1B–$4B
All metrics
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