Dashboard
Digital Channels
Email + SMS + Virtual Collector reach and engagement, side-by-side. Channel mix optimization for the digital ladder.
Period
Quarterly · 2025Q4
Peer scope
OVERALL
10 clients
Metrics tracked
9
Outlier signals
1
RATEVC Engagement Rate
11.73%+5.2%
Rank 6 of 10peer pool
RATEReply Rate
10.43%+9.1%
Rank 2 of 10peer pool
RATEReply Rate
4.29%-18.7%
Rank 6 of 10peer pool
SUMVC Payments $
$111,504-10.1%
Rank 7 of 10peer pool
Drill in
Emails Sent
Period-over-period trend with peer benchmark overlay.
Current
17,290
Δ vs prior
-8.2%
Z-score
-0.64
Peer rank
8 / 10
Peer distribution
OVERALL · 10 clients
You highlighted
P25
18,174
P50
21,270
P75
23,505
Leaderboard — Emails Sent
Anonymized peer pool — your rank highlighted
GENISYSCUMIDWEST_CENTRAL · $4B+
2.
GOAFFCUSOUTHWEST · $500M–$1B
3.
LEWISCLARKCUNORTHWEST · $100M–$500M
4.
ITCUSOUTHWEST · $500M–$1B
5.
NUMERICACUNORTHWEST · $4B+
6.
BEONPATHSOUTHWEST · $1B–$4B
7.
WSECUNORTHWEST · $4B+
8.
Metro Credit Union (you)NORTHEAST · $1B–$4B
All metrics
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