VC · RATE
VC Engagement Rate
Virtual Collector category metric. Automated digital collections agent.
Current
11.73%
vs prior period+5.2%
z-score-0.07
peer rank6 of 10
Peer scope
Directionality: Higher is better. Z-scores use the modified MAD method against the peer pool.
Peer distribution
You highlightedP10
8.80%
P25
10.61%
P50
11.88%
P75
14.07%
P90
14.47%
Peer leaderboard
OVERALLMOBILITYCUSOUTHWEST · $100M–$500M
2.
WSECUNORTHWEST · $4B+
3.
IHMVCUMIDWEST_CENTRAL · $1B–$4B
4.
NUMERICACUNORTHWEST · $4B+
5.
ITCUSOUTHWEST · $500M–$1B
6.
Metro Credit Union (you)NORTHEAST · $1B–$4B
7.
GOAFFCUSOUTHWEST · $500M–$1B
8.
GENISYSCUMIDWEST_CENTRAL · $4B+
Where this metric appears
Executive Overview
Cross-category portfolio health: outlier signals, peer rank movement, and the metrics most likely to need attention this period.
Digital Channels
Email + SMS + Virtual Collector reach and engagement, side-by-side. Channel mix optimization for the digital ladder.
Virtual Collector Funnel
Sent → engaged → promised → kept → paid. Diagnose where automation is converting and where it stalls.