ZL
PTP · RATE

Promises Kept Rate

Promises category metric. Promise-to-pay outcomes and channel mix.

Current
66.66%
vs prior period+0.2%
z-score0.60
peer rank3 of 10
Peer scope
Directionality: Higher is better. Z-scores use the modified MAD method against the peer pool.

Peer distribution

You highlighted
P10
59.32%
P25
60.13%
P50
63.04%
P75
66.26%
P90
67.52%

Peer leaderboard

OVERALL
WSECUNORTHWEST · $4B+
74.67%
2.
IHMVCUMIDWEST_CENTRAL · $1B–$4B
66.72%
3.
Metro Credit Union (you)NORTHEAST · $1B–$4B
66.66%
4.
NUMERICACUNORTHWEST · $4B+
65.05%
5.
ITCUSOUTHWEST · $500M–$1B
64.12%
6.
GOAFFCUSOUTHWEST · $500M–$1B
61.95%
7.
MOBILITYCUSOUTHWEST · $100M–$500M
60.70%
8.
GENISYSCUMIDWEST_CENTRAL · $4B+
59.95%

Where this metric appears

Executive Overview
Cross-category portfolio health: outlier signals, peer rank movement, and the metrics most likely to need attention this period.
Promises & Keeps
Promise-to-pay volume, kept/broken rates, and channel attribution to calls vs. other contact types.