ZL
PTP · RATE

PTP From Calls

Promises category metric. Promise-to-pay outcomes and channel mix.

Current
42.84%
vs prior period-7.1%
z-score-0.24
peer rank6 of 10
Peer scope
Directionality: Higher is better. Z-scores use the modified MAD method against the peer pool.

Peer distribution

You highlighted
P10
34.61%
P25
40.87%
P50
44.01%
P75
47.78%
P90
56.10%

Peer leaderboard

OVERALL
IHMVCUMIDWEST_CENTRAL · $1B–$4B
64.56%
2.
GENISYSCUMIDWEST_CENTRAL · $4B+
55.16%
3.
BEONPATHSOUTHWEST · $1B–$4B
48.59%
4.
LEWISCLARKCUNORTHWEST · $100M–$500M
45.34%
5.
WSECUNORTHWEST · $4B+
45.17%
6.
Metro Credit Union (you)NORTHEAST · $1B–$4B
42.84%
7.
NUMERICACUNORTHWEST · $4B+
41.13%
8.
MOBILITYCUSOUTHWEST · $100M–$500M
40.79%

Where this metric appears

Promises & Keeps
Promise-to-pay volume, kept/broken rates, and channel attribution to calls vs. other contact types.