ZL
Call · RATE

Right-Party Contact Rate

Calls that reached the account holder, divided by total dials.

Current
24.48%
vs prior period+2.1%
z-score1.16
peer rank2 of 10
Peer scope
Directionality: Higher is better. Z-scores use the modified MAD method against the peer pool.

Peer distribution

You highlighted
P10
13.96%
P25
15.61%
P50
20.45%
P75
22.28%
P90
24.59%

Peer leaderboard

OVERALL
IHMVCUMIDWEST_CENTRAL · $1B–$4B
25.59%
2.
Metro Credit Union (you)NORTHEAST · $1B–$4B
24.48%
3.
GENISYSCUMIDWEST_CENTRAL · $4B+
22.53%
4.
ITCUSOUTHWEST · $500M–$1B
21.55%
5.
WSECUNORTHWEST · $4B+
21.21%
6.
LEWISCLARKCUNORTHWEST · $100M–$500M
19.68%
7.
MOBILITYCUSOUTHWEST · $100M–$500M
16.71%
8.
NUMERICACUNORTHWEST · $4B+
15.24%

Where this metric appears

Executive Overview
Cross-category portfolio health: outlier signals, peer rank movement, and the metrics most likely to need attention this period.
Calls Effectiveness
Outbound dialer effort, RPC rates, and DQ-bucket coverage. Use this to spot waste and right-party gaps.