Call · AVG

Calls / DQ Account

Calls category metric. Outbound effort and right-party contact.

Current

4.3

vs prior period+25.3%

z-score0.25

peer rank6 of 10

Peer scope

Directionality: Neutral. Z-scores use the modified MAD method against the peer pool.

You highlighted

P10

1.6

P25

3.2

P50

4.3

P75

5.2

P90

5.4

OVERALL

WSECUNORTHWEST · $4B+

5.9

ITCUSOUTHWEST · $500M–$1B

5.4

GENISYSCUMIDWEST_CENTRAL · $4B+

5.3

IHMVCUMIDWEST_CENTRAL · $1B–$4B

4.8

LEWISCLARKCUNORTHWEST · $100M–$500M

4.3

Metro Credit Union (you)NORTHEAST · $1B–$4B

4.3

NUMERICACUNORTHWEST · $4B+

3.6

MOBILITYCUSOUTHWEST · $100M–$500M

3.0