Call · RATE

No Answer Rate

Calls category metric. Outbound effort and right-party contact.

Current

37.84%

vs prior period+5.1%

z-score-0.40

peer rank5 of 10

Peer scope

Directionality: Lower is better. Z-scores use the modified MAD method against the peer pool.

You highlighted

P10

35.83%

P25

37.38%

P50

37.93%

P75

39.66%

P90

47.41%

OVERALL

LEWISCLARKCUNORTHWEST · $100M–$500M

35.62%

IHMVCUMIDWEST_CENTRAL · $1B–$4B

35.86%

MOBILITYCUSOUTHWEST · $100M–$500M

37.38%

NUMERICACUNORTHWEST · $4B+

37.40%

Metro Credit Union (you)NORTHEAST · $1B–$4B

37.84%

ITCUSOUTHWEST · $500M–$1B

38.02%

GOAFFCUSOUTHWEST · $500M–$1B

38.37%

BEONPATHSOUTHWEST · $1B–$4B

40.09%